Find the right policy
Bring refund rules, service terms, and escalation guides into the same workspace. Give your team a source to check before responding.
“Which policy applies to an annual-plan refund?”
Solutions Customer support & success
Support answers.
With the source to back them.
AI knowledge search for customer support teams.
Find the right policy, troubleshooting step, or customer commitment across documents, spreadsheets, screenshots, and recordings.
Connect the technical context
Ask across troubleshooting guides, release notes, and error screenshots to find relevant instructions and explain the next step.
“What does this error mean, and which guide explains the fix?”
Recover what was promised
Search customer recordings alongside account notes and proposals. Find the commitment and the moment it was made.
“What did we promise Atlas during their onboarding call?”
- 01
Add your support material
Upload current policies, product guides, account exports, and recordings. Start with the files your team reaches for most.
- 02
Ask a specific question
Include the customer, product, or issue. AskGIZA retrieves relevant material from your indexed workspace.
- 03
Review the evidence and respond
Open citations, check the source context, and use the answer to prepare your next reply or escalation.
Fit it into your workflow
Start in the workspace.
Build from there.
Use AskGIZA alongside your support desk. Developers can use the API or MCP server to bring indexed knowledge into a custom workflow.
Questions from support teams.
What can my support team upload?
PDFs, Word documents, PowerPoint slides, Excel and CSV files, images, and audio or video recordings. Start with a small collection of policies, troubleshooting guides, and account material. See pricing for current file and usage limits.
How do we keep the knowledge current?
Upload revised files and remove retired versions from the workspace. Answers depend on the material you have indexed, so give policy updates and account records a clear owner. Uploads do not automatically synchronize with a helpdesk.
Can we connect AskGIZA to our support tools?
Start with file uploads and exported records. The API and MCP server let developers query your indexed knowledge from other workflows. Connecting a helpdesk requires a custom integration with your technical team.
Does AskGIZA send replies or approve refunds?
In the workflow shown here, your agent reviews the answer, checks its sources, and takes the next action in your support system. Refund approvals, ticket routing, and sending customer replies stay with your existing process.
Can an answer still be wrong?
Yes. A source can be outdated, incomplete, or misinterpreted. Use the citations to inspect the original material and verify the policy, dates, and customer context before acting.
Explore plans and limits, privacy details, or talk through your workflow.
Your next support question starts here