Legal
Refund Policy
We want AskGIZA to be worth paying for. This policy explains how cancellations and refunds work for paid plans.
Cancelling your plan
You can cancel at any time. Cancellation stops all future charges, and your workspace stays fully available until the end of the period you have already paid for.
When you get a refund
If you were charged in error, were double-billed, or AskGIZA does not work for you, contact us within 14 days of the payment and we will issue a full refund — no interrogation.
Refunds after 14 days are considered case by case: service outages on your plan, or clear mistakes on our side, are always refunded in full.
How refunds are processed
Payments are handled by Paddle, our merchant of record. Paddle appears on your card statement, collects sales tax / VAT where applicable, and processes the refund back to your original payment method — typically within 5 to 10 business days.
How to request one
Email hello@askgiza.com from your account address (or reply to your Paddle receipt) with the plan and date of the charge. We answer within one business day.